Premium Elasticsearch Support

Stop getting caught off-guard by unforeseen issues with your Elasticsearch cluster.

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Support Plans

No matter how large your Elasticsearch deployment, we have a support plan to fit your needs.

For larger teams with some Elasticsearch experience and need infrequent support.
  • 8 support tickets per month
  • Elasticsearch Monitoring
For teams inexperienced with Elasticsearch and need guidance on a medium sized project.
  • 16 support tickets per month
  • Quarterly meetings to review setup
  • 8 hour SLA
  • Dedicated support
For teams inexperienced with Elasticsearch and have a large scale project.
  • Unlimited support tickets
  • Monthly meetings
  • 4 hour SLA
  • Elasticsearch Monitoring
For teams that want us to handle Elasticsearch for them. We'll take the pager.
  • Unlimited support tickets
  • Bi-weekly meetings
  • 24/7/365 on-call for Elasticsearch
  • 1 hour SLA
  • Elasticsearch Monitoring


Breakdown of featuresAssistEngineerArchitectProduction
Shared Slack Channel
We'll create a shared Slack channel for low friction communication
Elasticsearch monitoring
All support packages include setup of our Elasticsearch monitoring solution
Support tickets per month
A support ticket is any issue you're having with Elasticsearch
Number of nodes
We charge a flat rate that doesn't change based on your node count
Response time
Response time SLA
2 business days8 hours4 hours1 hour
We'll meet with your team to review questions and setup
On-call rotation
Dedicated on-call rotation for critical issues with 24/7/365 coverage

Our Experts
At Your Service

Whether you have an immediate burning issue with your cluster, considering rearchitecting for scalability, or need help configuring monitoring, we're here to help.

Start today with a free 1-hour consultation.